We aim to have your purchase with you as soon as possible –

For Republic of Ireland Orders orders placed before 12pm we aim to ship the same day. ( Monday – Friday)

 Orders received on weekends or bank holidays will be despatched on the next working day after your order has been received.

For orders within Ireland we use An Post and the delivery charge is €5. For orders over €50 we offer free shipping.

Wilder & Gold is not responsible for any items that are lost via the standard postal service. If you have concerns about using standard post please email us info@wilderandgold.com

We also offer free In store Pick up.

All safety precautions are taken when packing up orders & delivering them. 

During busy times please allow an extra 3 days for delivery

………………………………………………………………………….

For EU Orders Please allow 14 days for delivery- €20

And Rest of World Delivery Please email us for further details at info@wilderandgold.com

Also please note extreme weather conditions and customs delays are out of our control.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note for legal reasons cosmetic products can only be returned if all seals and packaging are unbroken.

Several types of goods are exempt from being returned. Perishable goods such as food, sale items & gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wilderandgold.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@wilderandgold.com

Shipping
To return your product, you should mail your product to: Returns, Wilder & Gold , Main Street, Ballymahon, Co.Longford

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Where possible you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Once we receive your return/exchange request we will agree an exchange or credit and provide instructions to return the item.

Damaged /Incorrect Items

All items are Quality Checked before dispatching our shop

If you do receive an item that has been damaged or is incorrect, please email us within 48 hours of receipt detailing your order, photographs and a description of the damage or incorrect item(s) to info@wilderandgold.com. After 48 hours, your item will fall within the 14-day returns policy described above.

Once we receive your return/exchange request we will agree an exchange or credit and provide instructions to return the item.

Damaged/Incorrect items must be returned unworn, repacked in the original product packaging.

Assuming that our return’s policy has been adhered to returned goods will be credited within 30 days of our receiving them.

If you are in doubt about any aspect of our returns policy, please contact us and we will be happy to help.